TECHNICAL SUPPORT
TB ITservices excels in providing multi-vendor, multi-platform support when clients need it most.

TB ITservices services help keep clients' desktop and network equipment running. Our Support Services address the challenges clients frequently face. By dispatching Technical Engineers on-site or simulating the problem in our Configuration Center, we come up with real solutions to real problems.

On-site Support
TB ITservices offers a wide variety of on-site support options.

Outsourcing
Temporary staffing provides project leaders or team members to support a full time staff.

Service Contracts
Plans that cover workstations, servers, printers, and network operating systems simplify the process of ongoing maintenance and repair. Choose from several service levels.

Troubleshooting
From desktops to servers and routers, receive total support for networking and desktop hardware and software. See the Technology Vendors we represent.

Desktop: Installation & Upgrade
Memory, hard drive and OS upgrades optimize desktop performance. New system installs include custom-configuration and performance testing before delivery to ensure proper network connection.

Server: Installation & Upgrade
Our core competencies reside in Novell NetWare, Microsoft NT, and multi-platform environments. Partial or complete operating system installations, including user rights and hard-drive partitioning, save time for busy IT professionals.

Warranty
When a product is purchased on the clients behalf, we support individual manufacturer warranties with on-site support for one year.

Off-site Support

TB ITservices also offers a wide variety of off-site support options.

Depot Repair
Depot services include the diagnosis and repair of laptops, printers, desktops & servers. Faulty parts and equipment are ordered and replaced where necessary.

Custom Configuration & Testing
Laptops, desktops and servers are loaded with an operating system and configured to client specifications or a pre-established corporate disk image. Peripherals and systems are tested for quality assurance before delivering to the client.

Remote Network Management
Off-site monitoring and maintenance by engineers who actively seek precursors to failure can spot and address network issues before they arise.

Warranty Repair
TB ITservices provides warranty replacement or repair service for a number of manufacturers and handle warranty repair issues for all products we sell. See the Products we are authorized to service.